Refund policy.
Last updated
What we refund, what we do not, and how to ask. Written plainly, because a refund policy that needs interpreting is not a policy.
Your right to withdraw
As a consumer in the EU you have fourteen days to withdraw from the subscription without giving a reason. Write to us within that period and we refund what you paid.
The one exception is the one the law provides: if you ask us to start the service immediately and confirm that you understand this ends your right of withdrawal, that right ends once we have delivered. We ask for both separately at checkout, and neither is pre-ticked — if you would rather keep the fourteen days, do not tick them.
Monthly subscriptions
Cancel at any time from your Whop account, which you reach from Settings in your dashboard under “Manage subscription”. Writing to us works too and we will do it for you. Cancellation stops the next renewal and your access continues until the end of the period you have already paid for. We do not pro-rate a partially used month by default.
If you cancel within three days of a renewal charge and have not run an analysis in that period, email us and we will refund that charge in full. This covers the case everyone actually complains about: forgetting to cancel.
When we refund beyond that
- The service was materially unavailable for a significant part of your billing period.
- You were charged after cancelling.
- You were charged more than once for the same period.
- A payment was made without your authorisation.
In these cases we refund without argument, and you do not need to have a reason.
When we do not refund
We do not refund because an analysis turned out to be wrong or because a position lost money. PolyGrind sells analysis, not outcomes, and no honest tool in this category can promise otherwise. Our disclaimer sets this out in full.
We also do not refund accounts terminated for breaching the terms of service.
Your statutory rights
Nothing here limits your rights under EU or German consumer law. Where the right of withdrawal applies and has not lapsed through immediate performance you expressly requested, you may exercise it regardless of this policy. This policy describes what we do in addition to the law, not instead of it.
How to request a refund
Email support@polygrind.io from the address on your account and tell us which charge you mean. We reply within two business days. Approved refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank.